Privacy Policy

This Privacy Policy describes how www.ycharge.store (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

In YCHARGE, we are committed to the protection of the privacy and security of our clients, and also of those who visit our website. YCHARGE appreciates and respects your privacy. If you have any question about how we protect it, please write an e-mail to ycharge@ycharge.store

What data do we use and why?

 

  • Your name and contact details

-To post your orders

-To send you information via a text message or e-mail, and to keep you updated. We must do it not only to keep you informed of our promotions but to inform you about when you will get your order home.

-Fraud prevention and detection. To prevent and protect you and us against fraud.

-To find out what you and other clients like.

-To guarantee that we offer what you like.

 

  • Your date of birth

-To check that you are of legal age

-Fraud prevention and detection

 

  • Payment information

-To collect payments and make refunds

-Since we're an online business, that is how we must deal with our clients

- Fraud prevention and detection

 

  • Contact history with YCHARGE

-To provide you with a better customer service.

-To train our staff for better future service

 

  • Purchase history and saved products

-To suggest products you might be interested in

-To provide customer services, assistance, dealing with returns

-To find out what you and others are interested in

 

  • Your survey responses, quizzes and promotions

-To conduct a survey, a quiz or a promotion

 

  • Ip, browser, operative system

- To develop marketing tasks by e-mail

 

You don´t need to give us any personal information. But if you do not do it, you will probably be unable to buy on our website, and your shopping experience with us probably won´t be the best. But this is up to you and we respect that. We are dedicated to selling what you like, without your information we would not be able to keep on offering our services, as we would not be unable to send your order or to collect your payment; to sum up, we would be unable to provide personal attention to you. Our commitment with you will always be to keep your data safe.

We also anonymize personal information and bring it into groups so that you cannot be identified. We use it for different purposes, such as testing our computer systems and for research and data analysis tasks, with the purpose of improving our website and to develop new products and services. We also share this information with third parties.

TEXT MARKETING NOTIFICATIONS

By subscribing to YCHARGE text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

 

 

USE OF PAY PLATFORMS 

We are an online shop, so we must work with pay platforms and processors which help us deal with and process your orders. We have looked for the best in the market, provided with security features. These platforms make the same effort as us in order to provide you with a good service, and so that your data remains safe.

Shopify deal with all processes, marketing, payment, safe transactions and shipping. Its privacy policy can be found here:https://www.shopify.com/legal/privacy

Paypal is a payment method which links your credit card to your PayPal account. If you want to pay, simply log in to your account, using your e-mail and password, choosing the credit card you want to pay with. Its privacy policy can be found here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full

 

SOCIAL NETWORKS AND ADVERTISING 

YCHARGE has pages and accounts on: Facebook, YouTube, and Instagram. They have all been created with the main purpose of advertising the products and services of YCHARGE.

Anyone who joins the pages and accounts of YCHARGE accept the Conditions of Use and Privacy Policy of the pertinent social network.

YCHARGE might have access to and deal with the public information of the user, especially his/her contact name.

The user might access the privacy policy of the pertinent social network at any time, setting his/her profile to guarantee his/her privacy.

 

USE OF PROFILE 

YCHARGE carries out the below actions:

- Accessing the public information of your profile.

- Following a request by the user, posting information on the profile of the user – information which has been previously published on www.ycharge.store

- Sending private messages using the channels of the social network, if permitted.

- Pages' status updates which can be seen by the users or followers

The user will at all times control his/her connections, deleting the content he/she is not interested in. The user might also amend and restrict who he/she shares his/her connections with, by checking his/her privacy settings.

We work with Google Analytics only to access certain statistical information such as sex, age, country, devices used to help us know what you are looking for.

  

ADVERTISING

YCHARGE uses social media to advertise its products. If for any reason we decide to use your contact information to carry out direct commercial research tasks, we will comply with current provisions in force and with the rules of the platform itself.

Below you will find a direct link to the privacy policy of the social networks:

Facebook:https://www.facebook.com/privacy/explanation

YouTube:https://www.google.com/intl/en/policies/privacy/

Instagram:https://instagram.com/about/legal/privacy/

 

 PARTIAL NULLITY

If any of the clauses of these Conditions of Use becomes null and void, the remaining provisions shall remain in full force and construed taking in consideration the wills of the parties and the purpose of such Conditions of Use.

If YCHARGE fails to require compliance with any of the rights emerging from these Conditions of Use, this shall not be interpreted as a waiver of such right, except in case of express waiver (in written form) by YCHARGE, or if the pertinent action, as might be applicable, becomes time-barred.

 

AMENDMENTS TO THE CONDITIONS OF USE

YCHARGE reserves the right to modify, at any time and with no prior warning, the layout and setting of the website and/or apps, along with the Conditions of Use and the Privacy and Cookies Policy.

These Conditions of Use shall always be available to users and clients, at a visible spot, for them to access them as many times as they like. Clients and users must carefully read the Conditions of Use. In any case, accepting the Conditions of Use in force at the time being will be an essential condition to contract any product or service via our website or/apps.